Return & Refund Policy

Return & Refund Policy

Your satisfaction is our top priority. While our products are mostly made-to-order, we want to ensure you have peace of mind when shopping with us. Please take note of the following:

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🛑 Defects or Damages: In the unlikely event that your tumbler arrives with defects or damages, don't worry. We'll promptly replace it for you at no additional cost.

🛑 Personalized Products: We understand that personalization is special. However, we cannot accept returns or refunds for change of mind on personalized products. Please double-check your customization details before confirming your order.

🛑 Changes After Confirmation: Once your order is confirmed, it enters our production process. Unfortunately, no changes can be made at this stage. Please review your customization carefully before proceeding.

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We're committed to ensuring your satisfaction with our Customizable Thermal Tumbler. If you have any questions or encounter any issues, please reach out to our friendly customer support team, and we'll be happy to assist you.

Thank you for choosing CraftiqueQ!